Privacy Policy

Information We Collect

When you use our services, we gather different types of information. Some you provide directly, while other data comes from how you interact with our platform.

Information You Give Us

This includes data you share when creating an account, enrolling in courses, or contacting our team:

• Name and contact details (email address, phone number)
• Billing information for course payments
• Educational background and career interests
• Questions, feedback, or support requests you send us
• Course preferences and learning objectives

Information We Collect Automatically

Our systems gather technical data to improve your experience and maintain platform security:

• Device information (browser type, operating system, IP address)
• Usage patterns (pages visited, time spent on content, course progress)
• Cookies and similar tracking technologies
• Interaction data with course materials and assessments

How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose in delivering and improving our educational services.

Data Sharing and Third Parties

We don't sell your personal information. Period. However, we do work with trusted service providers who help us operate our platform effectively.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting services for data storage and platform infrastructure
• Email service providers for course communications
• Analytics tools to understand platform usage (with anonymized data where possible)

These partners access your information only to perform specific tasks on our behalf and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose information when required by law, such as responding to valid legal processes or protecting our rights and the safety of our users. This happens rarely, but we want you to know it's a possibility.

Your Privacy Rights

Under Thailand's Personal Data Protection Act and international privacy principles, you have significant control over your personal information.

What You Can Do

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete information in your account
• Deletion: Ask us to remove your personal data (subject to certain legal obligations)
• Portability: Receive your data in a structured, commonly used format
• Objection: Opt out of certain data processing activities, particularly marketing
• Restriction: Limit how we process your information in specific situations

To exercise these rights, contact us using the details provided at the end of this policy. We'll respond within 30 days and verify your identity before processing requests.

Data Security

We take protecting your information seriously and implement multiple layers of security measures.

While we strive for maximum security, no online system is completely immune to threats. We continuously update our practices to address emerging risks and will notify you promptly if a data breach affects your information.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

• Account information remains active while you use our services
• Course progress and completion records are retained for seven years for certification purposes
• Payment records follow Thai accounting requirements (typically five years)
• Marketing communications data until you unsubscribe or request deletion
• Technical logs and analytics data typically for 12-24 months

After these periods, we securely delete or anonymize your information so it can no longer identify you personally.

International Data Transfers

Our primary operations are based in Thailand, but some of our service providers operate globally. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Partnerships with providers maintaining strong privacy frameworks
• Regular compliance assessments of our data handling practices

Cookies and Tracking Technologies

Like most websites, we use cookies to enhance functionality and understand how people use our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions (login, course access)
• Performance Cookies: Help us analyze site usage and improve performance
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into how visitors interact with content

You can control cookie settings through your browser preferences. Blocking certain cookies might limit some platform features.

Children's Privacy

Our platform is designed for adult learners. We don't knowingly collect information from individuals under 18 years old. If you're a parent or guardian who believes we've inadvertently gathered data from a minor, please contact us immediately so we can remove it.

Changes to This Policy

Privacy practices evolve with technology and regulations. We update this policy periodically to reflect changes in our operations or legal requirements.

When we make significant changes, we'll notify you via email or through a prominent notice on our platform. The "Last Updated" date at the top of this document shows when the most recent revision occurred.

Thailand-Specific Provisions

As a business operating in Thailand, we comply with the Personal Data Protection Act B.E. 2562 (2019) and regulations issued by the Personal Data Protection Committee.

Thai residents have additional rights under local law, including the right to file complaints with the Personal Data Protection Committee if you believe we've mishandled your information.